DELL Latitude CPx - Common Problems (Freezing, Start Up Error, Blue Screen)
The facts:
  • Model: Dell Latitude CPx (H500GT?) (Latitude C Family).
  • Bios version: A14
  • Processor: Pentium III
  • Operating system: Windows XP (Professional)

  • Model No: PPX
  • Ref number: 99080
  • IC class: C ICES-3

The Issues:

1. My Dell computer does not start up properly: I will push the on-button and the green start-up / power light will come on, but the computer will not start. There will be no sound of the computer working. Then, the light will turn off a few seconds later. How or when I press the on-button makes no difference.

2. At random, the “blue screen of death” will appear. The error messages generally read:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Run a system diagnostic utility supplied by your hardware manufacturer. In particular, run a memory check, and check for faulty or mismatched memory. Try changing video adapters.

Disable or remove any newly installed hardware and drivers. Disable or remove any newly installed software. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x0000007F (0x0000000D, 0x00000000, 0x00000000)

Beginning dump of physical memory
Dumping physical memory to disk: 1
I’ve also gotten the technical information:
*** STOP: 0x0000008E (0C0000005, 0x7F4D9023, 0x79BDC700, 0x00000000).

3. Freezing up at random. Though, sometimes this seems to happen when the laptop is moved or touched, but not always.

4. On a few occasions, the laptop has restarted randomly.

What has NOT helped:

  • Reinstalling Windows XP (Professional).
  • Running Safe Mode.
  • Disk Defragmenting.
  • “Cleaning”
  • Uninstalling new software.

See how to FIX THIS HERE